Frequently Asked Questions
Everything about our exclusive features: Ptag™, Pcoins™, Goprot™ and much more!
🚀 Unique features in the world!
General
How does Perdeuoquê work?
Is the service really free?
Why are photos in black and white?
What is the Matching AI?
Ptag™ System
What is the Ptag System and how does it work?
How to create and print a Ptag?
How many Ptags can I create?
Do I need to install an app to scan Ptag?
What's the difference between Ptag and normal ad?
Pcoins™ Virtual Currency
What are Pcoins and how do they work?
How do I earn Pcoins?
How does the level system work?
Can I convert Pcoins to real money?
How does hybrid payment with Pcoins work?
Can I donate Pcoins to other users?
Do Pcoins have monetary value outside the site?
Perdeuoquê Club & Shipping (Melhor Envio)
What is the Perdeuoquê Club and how much does it cost?
How does the Club's free shipping (Melhor Envio) work?
How do I donate Pcoins to other users?
Are my documents submitted on Goprot safe?
Goprot™ Protection
What is the Goprot Plan?
How to receive a Goprot invitation?
What's the difference between Basic and Plus Goprot?
How does Goprot refund work?
Can I cancel Goprot?
What if I find my item after refund?
Advanced Features
How does automatic moderation AI work?
What are personalized targeted ads?
How does the friend referral system work?
What is the PWA App?
How does Vibia chatbot work?
Corporate Area
What is the Perdeuoquê Corporate Area?
How does Corporate Area pricing work?
How does a company register and manage its items?
Does Perdeuoquê offer item collection and storage services for companies?
How does automatic notification for corporate items work?
What happens to unresolved corporate items after 12 months?
Do I need an active CNPJ to use the Corporate Area?
What are the Media Kits and how do ads and shipping work?
Security and Support
How can I be sure it's safe?
How to report inappropriate content?
How long do my ads stay active?
How does the rating system work?
Still have questions?
Our team and Vibia chatbot are always ready to help!
Contact Us
💬 Or use Vibia chatbot in the bottom right corner